Buying a new boiler can be like a minefield. So let me help you out by giving you a bit of inside information, and the places where you should be looking to do your research.
The first thing you need to understand when looking into a new boiler is, understanding your hot water requirements. If you have multiple bathrooms in your property then a combi boiler is not going to be up to the job. You will need some stored hot water.
A Little bit About Combi Boilers
When sizing up for a new boiler on your central heating side, if you allow around 1.5kw per radiator it gives you a good indication of the output you need for your central heating. For example a 3 bed house with 9 radiators would require around 13.5kw for your central heating side.
When carrying out your research for a new boiler, you should be looking at the spec of the boiler and particularly the output for the central heating. Although the boiler might be a 30kw, it may only deliver 24kw on the central heating side. The boiler produces 30kw at its maximum rate. Which is on the hot water side. This is why it is so important to test your cold-water main flow rate coming in to your property. This is how we size up a combi boiler properly.
Tips of What to Research
First thing you need to determine is how you use your hot water - If you have multiple bathrooms or run more than one tap at a time then a combi boiler is no good. You will need some stored hot water. Do a little research in to what system will work best for your home and family.
Do research in to different boiler manufacturers - Go on which?, trustpilot, google etc and see the customer reviews who have these boilers fitted in their house, and how they rate the boiler for reliability, value and the after-care service.
Choosing the right boiler installation company - Like you did with the boiler manufacturers check out the company online. The very first place you need to check is the Gas Safe register website to see if they are registered and qualified to be working with gas boilers. Check out their website (look at the photo gallery to see their previous work), facebook page, reviews etc. If you cannot find any/much information about the company, then alarm bells should be ringing.
Public liability insurance – Ask the boiler installation for proof of their public liability insurance. We are dealing with gas and water when fitting a new boiler, so if anything does go wrong then you want to make sure that company is insured to cover any damage to your property.
Always get 3 quotes - Shop around. You must always get 3 different quotes. This will then give you a good indication of what each company can offer you.
Extended guarantee’s - Now most people won’t know this, but certain boiler installation companies will be accredited to certain boiler manufacturers. So once you have done your research into what boiler manufacturer you are thinking about using, then go on their website, and there will be a selection of local boiler installation companies who should be able to offer you an extended guarantee on your new boiler. For example, here at Platinum Boiler Installations, we are Worcester Bosch accredited installers so instead of offering our customers the standard 5 year guarantee, we can offer a 10 year guarantee completely free of charge.
Surveys – When you are having surveys carried out for your new boiler installation ensure the company are bringing out boiler literature, and talking in-depth about the different boiler options and systems. If you have done your research as stated above it will give you a better understanding, and enable you to ask more detailed questions. The MOST IMPORTANT thing when you are having a survey carried out for a new boiler installation, is to make sure they are testing your cold water main flow rate. If not, then they are just guessing at the size of the new boiler for your home. This could then undersize or oversize the boiler, costing YOU money. If they are NOT testing your cold main then I would stay well away from that company!! If you want to see a video of this, then click here
Company guarantee – Does the boiler installation company offer any guarantee on their workmanship? If so, ask how long, and get it in writing via e-mail. If they don’t offer any guarantee ask them why not!!
When looking for a boiler replacement be very careful about using online quoting tools. They DO NOT do full in-depth surveys of your property, and can cost you money and time during the boiler installation. They are great for giving you an idea of the cost for a new boiler, but I will always recommend a thorough in-depth survey. That way you will get the correct sized boiler for your property, and no surprises on the installation day itself.
If you would like any further information regarding a boiler replacement then get in touch today
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Matt Hughes is the Managing Director of Platinum Boiler Installations and his mission is to make boiler installations as simple and hassle-free for customers as possible. What Matt doesn't know about boilers simply isn't worth knowing! Connect with Matt Hughes on LinkedIn >>
Established in 2014 to provide a local, quality and affordable boiler installation service. We are a fully insured boiler installation company. Our GasSafe number is 598837.
Based on 72 reviews
Platinum Boiler Installations
12:38 11 May 21
20:11 06 May 21
No need to shop around, Platinum exceeded my expectations: great communication, on time appointment, no fuss, went beyond the job to get us back up with heat and hot water which was an urgent need. A pleasure to deal with and a great value package.
09:52 05 Apr 21
Matt and his team were helpful, professional, fast and tidy. Best I've come across. I would thoroughly recommend Platinum Boiler Installations.
Black Country Comedy
21:28 26 Mar 21
Excellent service and professionalisms. Had my new boiler up and running in no time!
21:28 26 Mar 21
Matt came with his mate and removed my horrible electric boiler and installed an new Worcester gas boiler. Both were Extremely professional, polite and have a high standard of work. Would recommend to anyone and I will be using them in future for other jobs i have coming up
C J Charles Ltd
18:40 08 Mar 21
07:36 09 Feb 21
Wow these guys turned up on time early morning worked all day in sub zero conditions in my garage replacing my old combi boiler for a new Worcester combi with smart controls the quality of their workmanship and attention to detail of the installation is outstanding thanks
19:41 04 Feb 21
Excellent service. Great communication and efficiency from start to finish
18:50 03 Feb 21
I ordered the boiler through Worcester to replace our old inefficient temperamental one and Matt called around 30 minutes later to confirm the install date he put coverings on the floor completed the installation in around 4 hours as it was a straight swap everything was left neat and tidy he took the old boiler away and before he left went through the boiler and thermostat operation so would definitely recommend thanks Matt.
08:59 02 Feb 21
We ordered our heating installation through Worcester Bosch after our boiler broke down and it was getting too expensive to upkeep.Matt was one of their recommended installers and he was very prompt with his communication, very professional and arrived well before time in the day of installation.Upon learning that we were without heating with 2 toddlers at home, he rearranged his diary to prioritise us. We wouldn’t ever go to anyone else now.
20:55 01 Feb 21
Matt and Liam recently installed a new boiler for me after my old boiler breaking.Matt and Liam were able to replace my broken boiler with a brand new Worcester Bosch boiler within a few days of contacting him.The workman was to a high standard and completed for a very good price.I will be definitely using them in the future and recommending to friends and family.
23:29 08 Jan 21
New boiler and thermostat fitted. Very quick service and very professional throughout. Took the time to explain the new thermostat to ensure we knew how to use it. Very tidy worker ensuring that all rooms were left how they were found.Definitely recommend and will use again in future if or when needed.
21:55 08 Jan 21
Matt and Liam were excellent. On time, clean, tidy and super professional. Greatly appreciated as it must be a busy time and a fair distance to come - great job, thanks guys. Wouldn’t hesitate to recommend 👍
21:39 07 Jan 21
Excellent service all round and would certainly recommend to others.
09:09 02 Jan 21
20:52 31 Dec 20
We used Matt to remove an old boiler and install a new one at our new property. Excellent service, was quick to respond and work was to a fantastic standard. Would definitely recommend.
21:36 28 Dec 20
My 79 year old fathers boiler failed out of the blue the week before Christmas and once contacted Matt was able to source and install a new boiler in 3 days which was 1 day quicker than was originally planned. On top of being very professional he is a really nice guy and I felt comfortable leaving him in the care of the oldies.I would have no problem at all recommending Matt to anybody who requires boiler assistance.
19:14 28 Dec 20
Old bolier taken out and new boiler and nest thermostat installed, started at 8AM and was completed 14:00 same day, great service, definitely would recommend.
18:42 28 Dec 20
Would 100% recommend to anyone.Price - 10/10Time - 10/10Quality - 10/10 (Best WB boiler installed and couldn't get a quote near it)After-care - 10/10We had our boiler replaced earlier this year, around June.Matt went above and beyond in all aspects of the installation.From quote right through to install and after-care.We had our boiler replaced along with switching to a closed system, and a new (Nest) Thermostat installed.There also seemed to be some issues with our existing electrics regarding the panel all the boiler wires go to - this was also fixed.Been working like a dream since.Please use these guys!
17:12 28 Dec 20
Very professional, always on time, left property clean and tidy. We will be passing their number on for recommendations. Great work guys thank you.
12:06 28 Dec 20
Can not thank Matt enoughCame out on Sunday 27th of December and fitted a new boiler clean and professional job highly recommended
09:24 23 Dec 20
WONDERFUL!!!! Matt got Intouch within half an hour of being given my you details by Worcester Bosch. Came round on the same day to assess the job and told me exactly what was required. He moved a couple of jobs around for me as I had no hot water or heating and have a two year old girl who needed a bath. Rang and said he could install new boiler a day earlier which was music to my ears. Turned up on-time, did a fantastic job and left the place spotless. Can't thank him enough really. Would recommend his services to anyone!!!
18:24 18 Dec 20
Absolutely wonderful service. Came out on the same day of the phone call to assess the situation, and sent a proper written quotation via email on the same day. Competitive quote with a full breakdown. Agreed to do the work on a weekend; arrived on time.Left the place spotless and only left after ensuring everything was satisfactory.A few weeks later had a potential issue and came out to assess it and advice appropriately.
19:00 01 Dec 20
The moment I spoke to Matt over the phone I knew I wanted him to fit my boiler. My career is to profile people, and within the first 10 seconds I knew he was one of the good guys. He was polite, professional and not a typical sales guy who I have experienced many time in the past when buying a new product or service. With 2 young Children at home and no heating or hot water, Matt rearranged his diary and came out straight away, on time. He covered all my floor in protective covering, and worked non stop to fit the new boiler. I was very impressed with the service, I have recommended Matt to my friends, family and work colleagues and I no doubt will always call Matt for any future servicing or if any issues arise.He is one of the decent tradesmenTop bloke, top company, top service,Top priceThank you Matt👍
15:34 18 Nov 20
Very good service
21:19 10 Nov 20
18:27 08 Oct 20
09:25 29 Sep 20
Matt did a fantastic job in fitting a new boiler for us. He was very knowledgeable, happy to answer any questions, professional, and did a clean job! He spent the time to explain fully what the options were to us, and made the whole job no headache. Would 100% recommend!Mr Singh
09:24 14 Aug 20
Fantastic service from Matt at Platinum Boiler Installations. Responsive, tidy and great value. Would highly recommend. Thanks!
08:32 14 Aug 20
Matt from Platinum Boiler Installations fitted our new boiler at our house in Walsall. The work was completed on time and to a high standard, the house was left spotless. Would definitely recommend if you are looking for a new boiler. 5*
21:04 21 Jul 20
08:55 21 Jul 20
An excellent service from Matt at Platinum Boiler Installations. His communication and attention to detail was outstanding from the initial inspection to completion of the job. Always punctual, friendly, considerate and very knowledgeable.
19:53 18 May 20
Reliable and tidy. Fitted new combi boiler. Would highly recommend.
19:19 18 May 20
Platinum Boiler Installations fitted my new boiler at my house in Walsall, full system powerflush and 9 radiators. I cannot fault the service and workmanship. Matt provides a competitive quote, completed the work in the height of winter and was able to juggle his schedule to source and fit a special Worcester Bosch boiler at late notice. He is friendly, tidy and willing to stay until the work was completed as promised. I have also used him to complete regular boiler services for me.
09:49 15 May 20
Matt initially came to discuss the work we required and he clearly seemed knowledgeable and professional, therefore giving us the confidence to use his services. He gave us options whether we should repair our existing boiler or replace it with a new one. Our radiators were also not performing as they should and we were happy to go along with Matt's suggestion of having them magnacleansed. We decided to go ahead with a new Worcester Bosch boiler and Matt was able to fit this just 4 days later, as well as addressing the radiator problem too. Overall Matt was punctual, considerate and very clean, and all rubbish was removed. We would be happy to use him in the future to service the boiler and would definitely recommend him to friends and family. An excellent job carried out to our satisfaction.
12:05 29 Apr 20
We had Matt from Platinum Boiler Installations fit our new boiler at our house in Sutton Coldfield. The work was done to a high standard. Very clean & polite worker and would recommend to anyone who is looking to have a new boiler fitted.
09:32 01 Apr 20
We had Matt from Platinum Boiler Installations fit us a new boiler. He carried out the new boiler replacement with minimal disruption & left the house clean & tidy. He was able to offer us a 10yr guarantee on our new boiler as he is a Worcester Bosch accredited installer. His work is to a very high standard & would definitely recommend to anyone looking for a new boiler replacement.
05:33 17 Oct 19
Matt was fantastic. The first time I called him to come round and give us a quote for fitting us a new boiler he came round the same day. He was very good at communicating and very professional with his work. Also when we had a problem, as we weren't sure how to build the pressure he also didn't hesitate to help us. Would highly recommend!
13:32 13 Sep 19
Very happy customer. Brilliant service. Matt came to fit my new thermostat to current boiler. He fit me in with short notice and talked me through how to set it up on my phone. Would definitely recommend.
18:12 07 Sep 19
Boiler replacement completed October 2018. I was very pleased with the friendly, prompt service that Matt provided and the quality of work. Everything was left very clean and tidy after the work was completed. I would have no hesitation in recommending.
08:04 06 Sep 19
Contacted pph as we had read the reviews on trusted traders. We needed a boiler replacement and at the same time, relocating the boiler in the loft and replacing all the radiators. The work was to a very high standard, Matt and Matt were polite, punctual and left the house clean at the end of the day. Will definitely use them again.
20:08 05 Sep 19
Best tradesman to date. Reliable pleasant and thorough! Fitted a boiler and overhauled our ancient system. Marvellous worker. Can't speak highly enough about him. Clean worker. Would use him again. Would recommend to friends and relatives. Thank you.
18:54 24 Aug 19
New Boiler Install + Radiators in WalsallMatt, came and installed a new combo boiler with radiators at my parents property which had the old boiler and tank system which was around 28years old.Matt and his team are very professional and I can highly recommend him to do a brilliant job if you decide to book with him.Matt completed all work within the quote provided and there wasn’t any hidden ‘extra charges’5 star service.
14:34 02 Aug 19
Very tidy and reliable I would highly recommend Matt you won’t find a better plumber.
18:01 08 Jul 19
We had a new boiler installed in the Birmingham area that Matt fitted. The service was excellent and he was friendly, professional and very helpful. Would recommend.
17:45 08 Jul 19
Matt carried out a boiler replacement in walsall for my grandparents. His work was a very high standard and left the house clean and tidy . He fitted a new worcester boiler with a 10yr guarantee. Would definitely recommend. Very professional and a top tradesman.
16:06 08 Jul 19
Matt fitted us a new boiler at our property in sutton coldfield excellent service would recommend to friends and family